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1
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Communication skills
Process, types and levels of communication. Technical Communication and General Communication. Factors to be considered in technical communication.
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2
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Verbal and non-verbal communication (kinesics)
Components of Non-verbal Communication (Kinesics) Barriers to effective communication. (Noise in oral and written communication) Communication across cultures.
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3
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Listening skills
Types of Listening Active Listening V/s Passive Listening Empathetic Listening. Traits of a good listener, barriers in effective listening, Tips for effective listening.
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4
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Effective presentation strategies
Defining purpose, analysis of audience and locate, organizing contents. Preparing an outline of the presentation. Visual aids, nuances of delivery, Body language and effective presentation.
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5
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Interviews
Introduction, General preparations for an interview, Types of questions generally asked at the interviews. Types of interviews, Importance of nonverbal aspects.
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6
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Group Discussions
Introduction, Group discussions as a part of the selection process, guidelines for group discussion. Role functions in group discussion.
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7
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Paragraph Development
Paragraph Development, Introduction, Topic sentence and supporting sentences. Attributes of a good paragraph. Types of paragraphs.
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8
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Letter - Writing
Business Letters, Structure and types of a business letter, Letter of Inquiry, Letters of complaint, regret and adjustment.
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9
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Technical reports
Introduction, types of reports, structure of reports, objectives and characteristics of reports.
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10
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Technical Proposals
Definition, Purpose, Types, Characteristics, Structure, Style and appearance.
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11
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Technical Descriptions
Introduction, Definition of an object or a process. Guidelines for writing good description - organization, content, structure.
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12
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Effective Reading Skills
Purpose of reading, skimming and scanning. Tips for improving comprehension skills.
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13
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Job application
Essential parts - Cover Letter and the ‘resume’. Types of ‘resumes’ (Curriculum Vitae) Chronological ‘resume’, functional ‘resume’.
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14
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Grammar and Vocabulary
Tense and the concept of Time. Passive Voice, Conditionals Prepositions, Concord. Idioms, Confusables, one-word substitutes, homonyms, homophones eponyms.
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