Communication Skills (110002)  


Syllabus

Sr. Topics Teaching Hours Module Weightage
1
Communication skills
Process, types and levels of communication. Technical Communication and General Communication. Factors to be considered in technical communication.
2
Verbal and non-verbal communication (kinesics)
Components of Non-verbal Communication (Kinesics) Barriers to effective communication. (Noise in oral and written communication) Communication across cultures.
3
Listening skills
Types of Listening Active Listening V/s Passive Listening Empathetic Listening. Traits of a good listener, barriers in effective listening, Tips for effective listening.
4
Effective presentation strategies
Defining purpose, analysis of audience and locate, organizing contents. Preparing an outline of the presentation. Visual aids, nuances of delivery, Body language and effective presentation.
5
Interviews
Introduction, General preparations for an interview, Types of questions generally asked at the interviews. Types of interviews, Importance of nonverbal aspects.
6
Group Discussions
Introduction, Group discussions as a part of the selection process, guidelines for group discussion. Role functions in group discussion.
7
Paragraph Development
Paragraph Development, Introduction, Topic sentence and supporting sentences. Attributes of a good paragraph. Types of paragraphs.
8
Letter - Writing
Business Letters, Structure and types of a business letter, Letter of Inquiry, Letters of complaint, regret and adjustment.
9
Technical reports
Introduction, types of reports, structure of reports, objectives and characteristics of reports.
10
Technical Proposals
Definition, Purpose, Types, Characteristics, Structure, Style and appearance.
11
Technical Descriptions
Introduction, Definition of an object or a process. Guidelines for writing good description - organization, content, structure.
12
Effective Reading Skills
Purpose of reading, skimming and scanning. Tips for improving comprehension skills.
13
Job application
Essential parts - Cover Letter and the ‘resume’. Types of ‘resumes’ (Curriculum Vitae) Chronological ‘resume’, functional ‘resume’.
14
Grammar and Vocabulary
Tense and the concept of Time. Passive Voice, Conditionals Prepositions, Concord. Idioms, Confusables, one-word substitutes, homonyms, homophones eponyms.