Fundamentals Of Quality Management (Inst. Elec. -1) (142502)  


Syllabus

Sr. Topics Teaching Hours Module Weightage
1
Introduction to Quality management
Conceptual framework, strategic quality management, contemporary views.
2
Total quality Management
Evolution and issues related to quality control, responsibilities for quality, quality cost concept, quality and productivity, management of quality, contribution of quality gurus: Deming, Juran, Crosby, Ishikawa and its comparison
3
Acceptance Sampling
Need for acceptance sampling, sampling by attributes and variables, types of sampling plans, single and double sampling plans, operating characteristics curve- construction and use, sampling related terminology and their interpretation, standard sampling system for attributes, sequential, chain and continuous sampling, acceptance sampling by variables
4
Statistical Process Control
Specification and control limits, types of control charts, control charts for variables and attributes, comparison between control charts for variables and attributes
5
standards and excellence models for quality
Quality system standards, Bureau of Indian Standard (BIS), international Organization for standardization, Quality Council of India, conformance to specifications, quality assurance, types of quality audits, ISO 9001, ISO14000, Malcolm Baldrige Award criteria, Deming Award criteria, Tata Business Excellence Model
6
Software Quality Management
Importance of soft wares in business improvement, quality measurement metrics, capability maturity model integration
7
Practices and tools for quality improvement
Quality Function Deployment six sigma, benchmarking, seven Quality Tools
8
Service Quality Management
Comparison of products and services, classification of services, services quality.
9
Quality Management scenario in Indian Industry
Quality development in India, quality management in India, quality priorities in Indian industry